SMS / Communications Consent Disclosure

1.1 Express Written Consent. By creating an account, submitting a booking request, or otherwise providing your phone number or email address through the Platform, you provide your prior express written consent under the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and applicable state laws (including the Connecticut Unfair Trade Practices Act, Conn. Gen. Stat. § 42-110a et seq.) to receive autodialed, pre-recorded, and/or artificial voice calls and text messages (SMS/MMS) from Clearsite at the telephone number(s) you provide.

1.2 Consent Is Not a Condition of Purchase. Your consent to receive text messages and automated communications is not a condition of purchasing any services through the Platform or of any other transaction. You may use the Platform without providing SMS consent by contacting us at the information provided in Section 9 to discuss alternative communication options.

You may receive the following categories of communications from Clearsite:

2.1 Transactional and Service Messages (Non-Marketing):

• Booking confirmations and reminders.
• Provider arrival notifications and estimated time of arrival (ETA) updates.
• Service completion notifications.
• Payment confirmations and receipt notifications.
• Payment authorization alerts (e.g., card decline notifications sent when your payment method is authorized upon Provider claim).
• Cancellation and rescheduling confirmations.
• Account security alerts and verification codes.
• Quality dispute and reclean status updates.

2.2 Promotional and Marketing Messages:

• Seasonal promotions, discounts, and special offers.
• New service announcements and feature updates.
• Re-engagement campaigns and booking reminders.
• Referral program notifications.
• Customer satisfaction surveys and feedback requests.
• Before and after photo authorization.

Message frequency varies based on your activity and the services you use. Transactional messages are sent in connection with each booking or account event, such as confirmations, arrival notifications, and cancellation or rescheduling updates. If you have an active or upcoming booking, you may receive several messages related to that booking; if you have no active bookings, you may receive few or none. Promotional messages, if and when sent, will be sent periodically based on active marketing campaigns and are described further in Section 2.2.

Standard message and data rates may apply to messages sent to and from your mobile device. Rates are determined by your wireless carrier and your individual rate plan. Clearsite is not responsible for any charges imposed by your wireless carrier for SMS/MMS messages.

5.1 How to Opt Out of SMS. You may opt out of receiving text messages at any time by replying STOP (or QUIT, CANCEL, UNSUBSCRIBE, or END) to any text message received from Clearsite. Upon receipt of your opt-out request, we will send a single confirmation message and cease all further text communications, except as may be required for transactional purposes related to active bookings.

5.2 How to Opt Out of Email. You may opt out of promotional email communications at any time by clicking the “Unsubscribe” link included in the footer of any promotional email, or by contacting us at the information provided in Section 9. Please note that you may continue to receive transactional emails related to your account and bookings.

5.3 How to Opt Out of Push Notifications. You may manage push notification preferences through your mobile device settings or the Platform’s notification settings.

5.4 Opt-Out Does Not Affect Active Bookings. Opting out of promotional communications does not affect essential transactional messages related to active or pending bookings, account security, or payment processing. These messages may continue as necessary to fulfill service obligations.

Clients and Providers do not have access to each other's personal phone numbers or email addresses through the Platform. Communication between a Client and their assigned Provider is handled through in-app messaging, and Clearsite sends notifications directly to each party on the other's behalf, including cancellation notices, scheduling changes, and updates to property access instructions. This is separate from the promotional communications described in Section 2.2.

Messages may be sent through major U.S. wireless carriers including, but not limited to, AT&T, Verizon, T-Mobile, Sprint, and regional and prepaid carriers. Carrier coverage and delivery timing may vary. Clearsite cannot guarantee delivery of messages and is not responsible for carrier delays or failures.

Your phone number, email address, and other contact information are collected, used, and protected in accordance with our Privacy Policy. Mobile phone numbers collected for SMS communications are not shared with third parties or affiliates for their own marketing or promotional purposes, and text messaging originator opt-in data and consent are not shared with any third party. For full details on how we handle your data, please review our Privacy Policy.

For questions about this Disclosure, to request information about communications you have received, or to manage your consent preferences, please contact us at:

Clearsite LLC
Fairfield County, Connecticut
Email: hello@clearsiteresidential.com

For immediate SMS assistance, reply HELP to any Clearsite text message.

Clearsite reserves the right to update this SMS/Communications Consent Disclosure at any time. Material changes will be communicated via the Platform, email, or text message. Continued receipt of messages after changes constitutes acceptance of the revised Disclosure.