Terms of Service

By accessing, browsing, or using the Clearsite LLC website, mobile application, or any related digital platform (collectively, the “Platform”), you (“Client,” “Homeowner,” “you,” or “your”) and the Providers hereby agree to be bound by these Terms of Service (“Terms” or “Agreement”). If you do not agree to all terms and conditions contained herein, you must immediately discontinue use of the Platform. The term “User” shall mean any user of our Platform whether a Provider or Client.

Clearsite LLC (“Clearsite,” “Company,” “we,” “our,” or “us”) reserves the right to modify these Terms at any time and will change the Effective Date each time a modification is made, but we will not notify Users separately when changes are made. Continued use of the Platform after any modification constitutes your acceptance of the revised Terms.

2.1 Platform Model. Clearsite operates as a technology-enabled domestic referral agency and two-sided service marketplace. The Platform aggregates consumer demand for residential cleaning and related home services via digital marketing channels and matches those requests with fully independent, third-party service providers (“Providers”) who are separate and independent business entities (typically structured as limited liability companies). Clearsite is a Connecticut limited liability company.

2.2 Clearsite Is Not a Cleaning Company. Clearsite does not perform, supervise, direct, or control any cleaning or home maintenance services. All services are performed exclusively by independent Providers who maintain their own business registrations, commercial general liability insurance, equipment, supplies, methods, and operational protocols. The relationship between you and the Provider is a direct, independent business-to-consumer relationship. Clearsite’s sole role is to facilitate the introduction and booking between you and the Provider through its technology platform.

2.3 Booking Infrastructure. The Platform utilizes Base44 as its third-party booking and operations infrastructure. All scheduling, payment processing, communication routing, and service management workflows are facilitated through this integrated system.

3.1 Eligibility. You must be at least eighteen (18) years of age and possess the legal capacity to enter into binding agreements to use the Platform. By creating an account, you represent and warrant that all information you provide is accurate, current, and complete.

3.2 Account Security. You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to immediately notify Clearsite of any unauthorized use of your account.

4.1 Booking Requests. When you submit a booking request through the Platform, Clearsite’s automated dispatch system will match your request with an available, pre-vetted Provider based on service area, availability, and service type. Provider acceptance is on a first-come, first-served basis.

4.2 Pre-Authorization. Bookings must be submitted at least twenty-four (24) hours before the requested service window. When you submit a booking request, your payment method on file is securely saved but not charged. Once an independent Provider claims your booking, your payment method will be charged in full for the total shown to you at booking. Refunds on cancellation are governed by Section 6 and the Cancellation and Refund Policy. If your payment method is declined, your booking will be automatically paused and you will be notified to update your payment information before the Provider is dispatched.

4.3 Service Completion. Upon completion of the service, the Provider will submit photographic documentation (“Before and After” images) and a completed digital checklist through the Platform before the job is marked as complete and payment is processed.

4.4 Communication Channels. For your privacy and security, neither party will have access to the other's personal contact information including phone numbers and email addresses through the Platform. Communication between Clients and Providers is handled as follows:

• (a) In-app messaging. Clients and Providers may message each other directly through the Platform for matters related to a specific booking. No phone number or email address is exchanged through this feature.
• (b) Platform notifications. Clearsite sends booking-related notifications by email and, where applicable, text message to Clients and Providers on each other's behalf, including notice of a cancellation, a change to scheduling, or an update to property access instructions. These notifications are sent directly by Clearsite and do not connect a Client's and Provider's phone numbers to one another.
• (c) Property access instructions. A Client may provide property access instructions (such as gate or entry codes) through the Platform. These instructions are visible to the assigned Provider only for the duration of that Provider's active assignment and are removed from the Provider's view once the booking is completed or cancelled.
• (d) Escalation. If a matter cannot be resolved through in-app messaging or platform notifications, either party may use the Platform's escalation feature to reach Clearsite directly. Clearsite will address escalated matters.

5.1 Pricing and Fees.

(a) Service Charges. All service pricing is displayed on the Platform before you confirm a booking. The “Service Subtotal” is the price of the cleaning services you select — the base service-tier rate plus any applicable bedroom, bathroom, square-footage, and add-on charges.

(b) Client Platform Fee. In addition to the Service Subtotal, Clearsite charges a separate platform fee (the “Client Platform Fee”) equal to the greater of thirty-five dollars ($35.00) or eight percent (8%) of the Service Subtotal, after any discount applied to your booking. The Client Platform Fee is a charge for use of the Clearsite platform, is retained by Clearsite, and is displayed as its own line item in your itemized price summary before you confirm.

(c) Total Charged. The total amount charged to your payment method is the Service Subtotal (less any discount), plus the Client Platform Fee, plus any applicable taxes. The full itemized total is shown to you before booking. By completing a booking, you authorize Clearsite to charge your payment method for that total.

5.2 Payment Processing. All transactions are processed through Stripe, Inc. (“Stripe”) via Stripe Connect. By using the Platform, you agree to Stripe’s Terms of Service and Privacy Policy. Clearsite does not store your full credit card or debit card numbers on its servers.

5.3 Taxes. You are responsible for any applicable sales, use, or other taxes imposed on the services you receive through the Platform, except for taxes imposed on Clearsite’s income.

6.1 Homeowner Cancellations. Cancellations made more than twenty-four (24) hours before the scheduled service window will receive a full refund. If a Provider has claimed your booking, cancellations made between two (2) and twenty-four (24) hours before the scheduled service window will incur a late-cancellation charge equal to twenty-five percent (25%) of the Service Subtotal, and cancellations made less than two (2) hours before the scheduled service window will be charged one hundred percent (100%) of the Service Subtotal. Late-cancellation charges compensate the assigned independent Provider for lost time and preparation and are shared between the Provider and Clearsite on the same basis as a completed booking. If no Provider has claimed your booking at the time you cancel, no charge applies. Full details are set out in the Cancellation and Refund Policy, which is incorporated into these Terms.

6.2 Provider No-Shows. In the event that the assigned Provider fails to arrive for a confirmed booking, Clearsite will place your booking into its priority Standby Buffer for re-matching with another available Provider at the original price and at no additional cost to you, with your original payment remaining in place to fund the replacement service. If no replacement Provider claims your booking before the scheduled service window, you will receive a full refund.

6.3 24-Hour Reclean Guarantee. If a completed clean does not meet the scope described in your booking, submit a request with photos through your portal within 24 hours of completion (48 hours for Clearsite Club members).

We will notify your provider, who may return and re-perform the affected scope at no additional charge to you. If your provider is unavailable, we will work to arrange another vetted independent provider to perform the corrective work at no additional charge to you.

Clearsite acts as a neutral intermediary between you and the independent provider. Providers are independent businesses and determine how their own work is performed. Reclean requests apply only to scope included in your booking; work outside that scope is a new booking.

6.4 Limitation on Refunds. Refund requests submitted more than twenty-four (24) hours after service completion, or without supporting photographic documentation, will not be honored, except that Club members are afforded a forty-eight (48) hour window as described in the Membership Terms. Clearsite reserves the right to deny refund or reclean requests that it determines, in its sole discretion, to be fraudulent, excessive, or made in bad faith.

7.1 Restriction. You acknowledge that Clearsite invests significant resources in finding, onboarding, and matching Providers. You agree that for a period of twelve (12) months following the date of the last service booking facilitated through the Platform, you will not directly or indirectly solicit, contact, engage, hire, or contract with any Provider introduced to you through the Platform for any services that fall within the scope of services offered on the Platform, except through the Platform. Likewise, Providers agree that for a period of twelve (12) months following the date of the last service booking facilitated through the Platform, Provider will not directly or indirectly solicit, contact, engage, be hired by, or contract with any Client introduced to Provider through the Platform for any services that fall within the scope of services offered on the Platform, except through the Platform.

7.2 Remedies. You acknowledge that a breach of this non-circumvention provision would cause irreparable harm to Clearsite and that monetary damages alone would be insufficient. In addition to any other remedies available at law or in equity, Users agree that Clearsite shall be entitled to seek liquidated damages of $3,000 per violation as well as injunctive relief and may suspend or terminate your account. Users agree that the $3,000 is not meant to be a penalty but is meant to be a fair estimate of the amount of loss that would be incurred by Clearsite as a result of its time and expense in maintaining its Platform, advertising to find Providers, and advertising to find Clients. Clearsite shall be entitled to seek injunctive relief and may suspend or terminate your account.

8.1 Platform Liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CLEARSITE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGE TO PROPERTY, THEFT OF PROPERTY, LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO USERS’ USE OF THE PLATFORM OR ANY SERVICES PERFORMED BY A PROVIDER OR ACTIONS OF A CLIENT, REGARDLESS OF THE THEORY OF LIABILITY. TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE IS PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. THE COMPANY DOES NOT GUARANTEE, REPRESENT, OR WARRANT THAT USE OF THE PLATFORM WILL BE UNINTERRUPTED, ERROR FREE, OR VIRUS FREE, OR THAT THE PLATFORM WILL MEET ALL OF A USER’S REQUIREMENTS.

8.2 Cap on Liability. IN NO EVENT SHALL CLEARSITE’S TOTAL AGGREGATE LIABILITY TO A USER FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR A USER’S USE OF THE PLATFORM EXCEED: (A) IN THE CASE OF A CLIENT, THE TOTAL AMOUNT OF PLATFORM FEES PAID BY THE CLIENT DURING THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM OR (B) IN THE CASE OF A PROVIDER, THE TOTAL AMOUNT OF REFERRAL FEES RETAINED BY CLEARSITE FROM BOOKINGS COMPLETED BY THE PROVIDER DURING THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. USER’S ACKNOWLEDGE AND AGREE THAT ANY AND ALL DISCLAIMERS IN THESE TERMS AND THE PROVISIONS OF THESE TERMS REFLECT A FAIR AND REASONABLE ALLOCATION OF RISK BETWEEN THE COMPANY AND USER’S.

8.3 No Warranty on Provider Services. CLEARSITE DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR THE QUALITY, SAFETY, LEGALITY, OR SUITABILITY OF ANY SERVICES PERFORMED BY ANY PROVIDER. ALL SERVICES ARE PROVIDED BY INDEPENDENT THIRD-PARTY BUSINESSES ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. YOUR USE OF PROVIDER SERVICES IS AT YOUR SOLE RISK.

Each User agrees to indemnify, defend, and hold harmless Clearsite LLC, its members, managers, officers, employees, agents, affiliates, successors, and assigns from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) the User’s use of the Platform; (b) the User’s interaction with another User; (c) any property damage, theft of property, personal injury, or loss arising from the services being performed; (d) a User’s breach of these Terms; or (e) a User’s violation of any applicable law or regulation.

We make no representations, warranties, or guarantees of any kind, express or implied, about the completeness, accuracy, reliability, suitability of the information or services made available through our Platform and Users agree to hold us harmless from any claims or loss they may suffer as a result of their use of the information or services that we make available through our Platform.

By using our Platform, Users agree to conduct their own due diligence and hold Clearsite, Clearsite LLC, (its members, managers, officers, employees, agents, affiliates, successors, and assigns) harmless from any loss caused by their use of our Platform and either providing or receiving services.

10.1 Binding Arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by binding arbitration conducted in Fairfield County, Connecticut. The arbitration shall be administered in accordance with the rules of the American Arbitration Association (“AAA”) then in effect before one person acting as the arbitrator.

10.2 Class Action Waiver. YOU AND CLEARSITE AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

11.1 Electronic Communications. By creating an account or submitting a booking, you expressly consent to receive electronic communications from Clearsite, including but not limited to booking confirmations, service updates, arrival notifications, promotional offers, and administrative notices, via email, SMS (text message), push notification, and/or in-app messaging.

11.2 TCPA Consent. By providing your phone number and using the Platform, you provide your prior express written consent under the Telephone Consumer Protection Act (47 U.S.C. § 227) to receive autodialed and/or pre-recorded calls and text messages from Clearsite at the phone number you provide, including for marketing purposes. Consent is not a condition of purchase. Message and data rates may apply. You may opt out at any time by replying STOP to any text message or by contacting us at the email address provided in Section 18.

11.3 CTDPA Compliance. Clearsite processes personal data in compliance with the Connecticut Data Privacy Act (CTDPA). For complete details regarding how we collect, use, store, and share your personal information, please review our Privacy Policy, which is incorporated herein by reference.

11.4 Electronic Signatures. USERS HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO THE ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE PLATFORM.

12.1 Ownership. All content, trademarks, service marks, logos, trade names, and other intellectual property displayed on the Platform are the exclusive property of Clearsite LLC or its licensors. You may not copy, reproduce, modify, distribute, display, or create derivative works from any content on the Platform without Clearsite’s prior written consent. Users acknowledge and agree that the Platform, all patent rights, trade secret rights, design rights, copyrights, trademark rights, and other property rights in the Platform shall at all times remain our sole property. Users shall not acquire any right, title or interest in or to the Platform, the information, or the content, by reason of these Terms, except for the non-exclusive license to use the Platform in accordance with these Terms.

12.2 License and User Content. We grant Users a limited, non-exclusive, non-transferable license to access and use our Platform in legally authorized jurisdictions for personal, business, and commercial purposes. This license is contingent upon compliance with these Terms. Any unauthorized use of our Platform shall automatically terminate the license granted to Users for such use. Users shall be solely responsible for their actions and the contents of their transmissions or information posted by them on our Platform.

12.3 Copyright Infringement and DMCA Policy. If you believe that any content located on our Platform or linked to a third-party website by us violates your copyright, please notify us in accordance with our Digital Millennium Copyright Act Policy.

• a. Termination of Repeat Infringer Accounts. We respect the intellectual property rights of others and requests the same of users. Pursuant to 17 U.S.C. 512(i) of the United States Copyright Act, we will terminate a user’s access to and use of our Platform if the user is considered by us a repeat infringer of the copyrights or other intellectual property rights of Clearsite or others. We may terminate access of users who we believe repeatedly provide or post protected third-party content without appropriate rights and permissions.
• b. DMCA Take-Down Notices. If you are a copyright owner or an agent of a copyright owner and believe, in good faith, that any materials provided on or through our Platform infringes upon your copyrights, you may submit a notification pursuant to the Digital Millennium Copyright Act (see 17 U.S.C 512) (“DMCA”) by sending a properly formatted take-down notice in writing to the Company’s designated copyright agent: Attention: Copyright Agent, Clearsite LLC, Connecticut, USA.
• c. Response To DMCA Take-Down Notices. If we take action in response to an infringement notice, we will make a good faith attempt to contact the party that made such content available by means of the most recent email address, if any, provided by that party to the Company. Any DMCA infringement notice may be forwarded to the party that made the content available or to third parties such as lumendatabase.org.
• d. Counter-Notices. If you believe that your content that has been removed from our Platform is not infringing, or that you have the authorization from the copyright owner, the copyright owner's agent, or pursuant to the law, to post and use the content you submitted, you may send a properly formatted counter-notice to the Company’s copyright agent using the contact information set forth above.
• e. Response to DMCA Counter-Notices. If a counter-notice is received by the Company’s copyright agent, the Company may send a copy of the counter-notice to the original complaining party informing such person that it may reinstate the removed content in ten (10) business days. Unless the copyright owner files an action seeking a court order against the content provider, member or user, the removed content will be reinstated on our Platform in ten (10) to fourteen (14) business days after receipt of the counter-notice.

You understand and acknowledge that Artificial Intelligence (“AI”), while powerful, is a rapidly evolving technology and has inherent limitations. AI outputs may contain errors, inaccuracies, biases, or may not always be complete, current, or suitable for a particular purpose. The AI is a tool to assist, and its outputs should not be considered definitive, professional advice, or a substitute for independent human judgment, verification, or review.

We utilize AI agents and automated bots behind the scenes to manage data, optimize routing, and assist with Platform operations. Users agree and accept that there may occasionally be operational glitches, data processing errors, or scheduling inaccuracies caused by these automated backend systems. Users agree that while these tools optimize our operations, Users accept and agree that they are ultimately responsible for verifying their final booking details and data provided.

User Responsibility for AI Outputs

Users agree that they are solely responsible for reviewing, verifying, validating, and ensuring the accuracy, appropriateness, and legality of any data, insights, suggestions, content, or other information generated by or through the AI features of our Platform before relying upon them. Users assume all risks associated with the use of AI.

Hold Harmless

Users agree to release, indemnify, defend, and hold harmless the Company, its officers, directors, employees, agents, affiliates, and licensors (collectively, the “Indemnified Parties”) from and against any and all claims, demands, liabilities, losses, damages, costs, and expenses (including reasonable attorneys’ fees and costs of litigation) arising out of or in connection with:

• The User's use of, or reliance on, the AI features being used.
• Any actions taken or not taken by the User based on the outputs or suggestions of the AI used now or in the future.
• Any inaccuracies, errors, omissions, or biases in the AI's outputs, whether or not based on inaccuracies, typos, or misinformation.
• Any intellectual property infringement, defamation, privacy violations, or other legal claims arising from content or other information generated by our use of AI and subsequently used or disseminated by the User.
• Any violation of applicable laws or regulations by the User in their use of the AI or its results or suggestions.
• Any third-party claims directly or indirectly related to the User's use of the AI.

Indemnification

The User agrees to indemnify and hold harmless the Company from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from:

• The User's use of and access to the AI embedded in our application.
• The User's violation of any terms or conditions of this Agreement.
• The User's violation of any third-party right, including without limitation any copyright, property, or privacy right, in connection with their use of the AI.
• Any claim that one of the User's actions or omissions, directly or indirectly related to the AI's outputs, caused damage to a third party.

Your use of the Platform is also governed by our Privacy Policy which includes our cookie/tracking policy, which are incorporated into these Terms by reference. By using the Platform, you acknowledge that you have read, understood, and agree to these policies.

15.1 By Clearsite. Clearsite reserves the right to suspend or terminate accounts and access to the Platform at any time, with or without cause, and with or without notice. Grounds for termination include, but are not limited to, violation of these Terms, fraudulent or abusive conduct, non-payment, or circumvention of the Platform.

15.2 By You. User’s may terminate their account at any time by contacting Clearsite. Termination does not relieve Users of any obligations incurred prior to termination, including outstanding payments and the non-circumvention provisions of Section 7, which shall survive termination.

15.3 Survival. Sections 7 (Non-Circumvention), 8 (Limitation of Liability), 9 (Indemnification), 10 (Dispute Resolution), and 12 (Intellectual Property) shall survive any termination or expiration of these Terms.

These Terms shall be governed by and construed in accordance with the laws of the State of Connecticut, without regard to its conflict-of-law principles.

17.1 Entire Agreement. These Terms, together with the Privacy Policy, and any other policies referenced herein, constitute the entire agreement between User’s and Clearsite with respect to the subject matter hereof.

17.2 Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17.3 Waiver. No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision.

17.4 Assignment. User’s may not assign or transfer these Terms or their rights hereunder without Clearsite’s prior written consent. Clearsite may assign these Terms without restriction.

17.5 Force Majeure. Clearsite shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, government actions, power failures, internet disruptions, or third-party service provider outages.

If you have any questions about these Terms of Service, please contact us at:

Clearsite LLC
Fairfield County, Connecticut
Email: legal@clearsiteresidential.com